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Salesforce.com Integrates with Google Apps


Salesforce.com has added a toolkit to its Force.com platform today that allows its partners and developers to access Google’s Application Programming Interfaces (APIs). The toolkit, which lets programmers connect their applications or data into...
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Succesful Employee Engagement Strategies


Ask any worker around the world what makes them happy in their job and they always say the same things. While the relative importance and order varies, the key issues are always...
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Getting a CRM education...


One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
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Chav-gate


In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wiki’s etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...
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Getting a Performance Management Budget


Getting budget approval for a performance management (PM) project seems to be an ongoing theme amongst HR professionals. The problem seems to be that human resources departments don't often contemplate projects costing tens or hundreds of...
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Lawson’s CEO: Head in the SaaS Sand


Jim Berkowitz’s blog today makes mention of a rather amazing interview with Harry Debes, CEO of Lawson Software, in which Debes predicts that the SaaS “industry will collapse,” starting with Salesforce.com, in two years. I presume that to save...
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