Why conventional CRM requirements gathering is flawed...
The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:
The Cloud Will Grow in 2009 - IDC
What IT sector goes up in an economic down turn? IDC answers the question with this report, Software as a Service Market Will Expand Rather than Contract Despite the Economic Crisis, IDC Finds. Cloud Computing would have grown in a good economic...
Read more about The Cloud Will Grow in 2009 - IDC...Publish your Content for Free
So…you have written white papers and eBooks and they are up on your website. They are probably on the resources page and get their fair share of downloads. That’s good, but with some of the free publishing sites out there you can get more...
Read more about Publish your Content for Free...Poll Your Followers With a twtpoll
Engaging your followers is a simple way to add value to your Twitter account. Part of the beauty of Twitter is asking questions and getting answers. The ugly part of getting answers is compiling them....
Read more about Poll Your Followers With a twtpoll...How to rate the fully satisfactory performer
Probably the toughest call that managers have to make is how to rate the individual whose performance all year has been fully satisfactory, where there are no important deficiencies that have to be worked on, and where the person has made some...
Read more about How to rate the fully satisfactory performer...Make it Simple, Fun and Relevant - Part 2
Last week we discussed the three pillars on which we build our user experience. In addition to those three pillars, there are eight guidelines that we follow to ensure that our user interface is fun, simple, easy to use, and relevant to the enduser....
Read more about Make it Simple, Fun and Relevant - Part 2...Negative Churn
We just closed another great quarter at Intacct, and I'm extremely proud to report that we had 100% customer retention for our direct sales channel the quarter. This is no mean feat for a business of our size and growth - more than 2,500 customers...
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